Effective Date: August 9, 2026
AURA – The Aura Online is committed to providing a reliable, convenient and transparent delivery experience. This Shipping Policy explains how orders placed through AURA are processed, shipped and delivered.
1. Shipping Coverage
AURA currently provides delivery services across India, subject to courier serviceability at the delivery address provided by the customer.
Delivery availability may vary for certain remote, restricted or non-serviceable locations depending on courier and logistics partner coverage.
2. Order Processing
Once an order has been successfully placed and payment has been confirmed, AURA will process the order for dispatch.
Customers are responsible for providing accurate and complete shipping information, including:
AURA may contact the customer if additional information is required to process or deliver an order.
3. Delivery Time
The estimated delivery time for AURA orders is 0–7 days from successful order confirmation, depending on the delivery location, courier availability and other logistical factors.
Delivery timelines are estimates and may vary in certain circumstances.
Same-day or very early delivery may be possible in selected serviceable locations, while some locations may require additional transit time.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before the order is placed.
The final payable amount, including applicable shipping charges and other applicable charges, will be shown in the order summary before payment confirmation.
5. Order Tracking
Once your order has been dispatched, tracking information may be provided through the contact details associated with your order, where tracking is available.
Customers may use the provided tracking information to monitor the shipment status.
Please allow reasonable time for tracking information to become active after dispatch.
6. Delivery Attempts
Our courier or logistics partner may make delivery attempts at the address provided by the customer.
To avoid delivery delays, customers should ensure that:
If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect or incomplete, or the shipment cannot be delivered for reasons attributable to the customer, additional delivery attempts may be made according to the courier partner's process.
7. Incorrect or Incomplete Address
Customers are responsible for providing accurate delivery information at the time of placing an order.
AURA will not be responsible for delays, failed deliveries or additional logistics issues resulting from incorrect, incomplete or outdated information provided by the customer.
If you identify an address error after placing an order, please contact AURA Customer Support as soon as possible.
Address modification may not be possible once an order has been dispatched.
8. Delivery Delays
Although AURA aims to deliver orders within the estimated delivery window, unforeseen circumstances may occasionally affect delivery timelines.
These may include:
In such circumstances, delivery may take longer than the estimated timeframe.
9. Non-Serviceable Locations
If a delivery address is identified as non-serviceable by our courier or logistics partner, AURA may contact the customer to explore an available delivery solution.
If delivery cannot be completed due to non-serviceability, the order may be cancelled and any eligible refund will be processed in accordance with AURA's applicable Cancellation & Returns Policy and payment procedures.
10. Package Delivery and Acceptance
Customers are advised to check the condition of the package at the time of delivery.
If the package appears visibly damaged, tampered with or otherwise compromised, customers should, where reasonably possible, notify the delivery personnel and contact AURA Customer Support promptly with relevant order details and supporting photographs or information.
11. Delivery Confirmation
An order may be considered delivered once the courier or logistics partner records the shipment as successfully delivered to the delivery address or through its applicable delivery confirmation process.
If an order is marked as delivered but has not been received, please contact AURA Customer Support as soon as possible so that the matter can be investigated with the relevant delivery partner.
12. Shipping and Customer Support
For shipping-related assistance, customers may contact AURA through the official contact details available on the website.
When contacting us, please provide your order number and registered contact details so that we can assist you efficiently.
13. Policy Updates
AURA may update or modify this Shipping Policy from time to time to reflect changes in our logistics operations, delivery services, technology or applicable requirements.
Any updated version will be published on this page with the revised effective date.
AURA – The Aura Online
Reliable Delivery. Seamless Shopping.
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