Effective Date: August 9, 2026
At AURA – The Aura Online, we aim to provide a secure, convenient and seamless payment experience for every customer. This Payment Policy explains the payment methods, payment processing, payment failures, refunds and other payment-related matters applicable to orders placed through www.theauraonline.com.
1. Accepted Payment Methods
AURA accepts the payment methods displayed and available at checkout at the time of placing an order.
Depending on availability, payment options may include:
The payment methods available at checkout may change from time to time depending on payment-provider availability, transaction conditions and other applicable factors.
2. Payment Processing
When you place an order with AURA, your payment is processed through our authorised payment gateway or payment service provider.
An order is considered successfully placed after the payment has been successfully authorised and an order confirmation has been generated.
AURA may verify payment and order details before processing an order. In certain circumstances, an order may be cancelled or placed on hold if payment verification cannot be completed or if a transaction appears suspicious or unauthorised.
3. Payment Security
We take reasonable measures to maintain a secure payment experience for our customers.
Payments are processed through secure payment infrastructure provided by our payment service providers. Customers should always ensure that they are completing payment through the official AURA website and the payment options presented during checkout.
AURA will never ask you to share your OTP, UPI PIN, card PIN, CVV, banking password or other confidential payment credentials through email, phone, WhatsApp or any unofficial communication channel.
Please do not share such information with anyone claiming to represent AURA.
4. Order Confirmation
After successful payment and order placement, an order confirmation will be sent to the contact details provided during checkout, where applicable.
The order confirmation may contain:
Please check your order confirmation carefully and contact AURA Customer Support promptly if any information appears incorrect.
5. Payment Failure
If your payment attempt fails, the order may not be successfully placed.
You may retry the payment using another payment method available at checkout.
If your payment fails but your bank or payment account shows a pending or deducted amount, please avoid making repeated payments until the status of the original transaction is confirmed.
You may contact AURA Customer Support with your order and transaction details so that the payment status can be checked.
6. Amount Debited but Order Not Confirmed
Occasionally, an amount may be debited from your bank account, card, UPI account or wallet while an order is not immediately confirmed due to a technical, banking or payment-processing delay.
In such cases, AURA may verify the transaction status with the relevant payment service provider.
If the payment is successfully received but the order cannot be processed, the eligible amount will be refunded in accordance with our applicable refund and cancellation terms.
The time required for the amount to be credited back may depend on the payment gateway, bank or financial institution.
7. Refunds
Refunds are processed in accordance with AURA's applicable Cancellation & Returns Policy.
Where a refund is approved, it will generally be processed through the original payment method used for the transaction, wherever technically possible.
Once a refund has been initiated by AURA, the time taken for the amount to reflect in your account may depend on your bank, card issuer, UPI provider, wallet provider or other payment service provider.
AURA does not control the processing time of external banks or payment providers.
8. Product Prices, GST and Other Charges
The applicable product price, GST or other applicable taxes, shipping charges, discounts and other charges, if any, will be displayed during the shopping and checkout process.
The final amount payable by you will be shown in the order summary before you complete your payment.
Customers are advised to review the final order summary carefully before confirming the order.
9. Discounts, Coupons and Promotional Offers
Discount codes, coupons and promotional offers may be subject to specific terms and conditions.
Where applicable, the discount will be reflected in the order summary before payment is completed.
AURA reserves the right to reject or cancel a promotional benefit where a coupon or offer has been used incorrectly, fraudulently or contrary to its applicable terms.
10. Unauthorised or Suspicious Transactions
If you believe that an unauthorised payment has been made using your payment method, please contact your bank, card issuer or payment service provider immediately.
You should also inform AURA Customer Support if the transaction relates to an AURA order.
For your security, never share your OTP, UPI PIN, card PIN, CVV, banking password or other confidential payment credentials with anyone.
AURA may hold, cancel or investigate transactions that appear suspicious, fraudulent or unauthorised, subject to applicable laws and payment-provider procedures.
11. Payment-Related Customer Support
If you require assistance regarding a payment, failed transaction, payment status, order confirmation or refund, please contact our AURA Support Team at support@theauraonline.com.
When contacting us, please provide your order number and relevant transaction reference details, where available.
For your security, do not send your full card number, CVV, OTP, UPI PIN, card PIN or banking password.
12. Policy Updates
AURA may update or modify this Payment Policy from time to time to reflect changes in our payment processes, services, technology or applicable requirements.
Any updated version will be published on this page with the revised effective date.
AURA – The Aura Online
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