Yes. AURA designs and manufactures its own selected fashion products. We focus on quality fabrics, digital printing, stitching, finishing and contemporary designs to create our products.

Yes. You need an AURA account to complete an order. You can browse products and add items to your shopping bag before signing in or registering.

Yes. Creating an AURA account is free of charge.

Select Sign Up or Register, enter the required information and complete the verification process. Please provide accurate information when creating your account.

Yes. You can use your AURA account to access supported account and order features on the official website and Android App.

Depending on the features available, you can view your orders, track order status, manage your profile and delivery addresses, access your wishlist and manage your account information.

Select Forgot Password on the Sign In page and follow the instructions to reset your password using your registered account details.

You can use the search option or browse the available categories on the AURA website or Android App.

Please check the Size Guide provided on the relevant product page before placing your order. We recommend comparing the measurements with a garment that fits you well.

Product-specific information such as fabric or material, available sizes, design details, care information and other applicable details are provided on the respective product page.

Selected AURA products feature digitally printed designs. Printing technique and design details may vary by product and are mentioned on the respective product page where applicable.

We make every effort to display product colours accurately. However, the actual colour may vary slightly due to lighting, photography conditions and differences in device screens.

Select your preferred product, choose the required size and quantity, add the product to your shopping bag, enter your delivery details, select an available payment method and complete your purchase.

Yes. You can browse and purchase eligible AURA products through the official Android App.

For a secure and accurate shopping experience, customers are encouraged to place orders through the official AURA website or Android App. For assistance, please contact AURA Customer Support through the official contact details.

Order details may not be modified after an order has been successfully placed. If you need assistance, please contact AURA Customer Support as soon as possible.

Yes, eligible orders may be cancelled within the applicable cancellation period. Under AURA's current Cancellation, Returns & Refund Policy, cancellation requests must be made within the specified 4-hour cancellation window, subject to the conditions of that policy.

Once the applicable cancellation period has expired or the order has entered processing or dispatch, cancellation may no longer be possible. Please refer to AURA's current Cancellation, Returns & Refund Policy for complete conditions.

After successful order placement, an order confirmation may be sent to your registered email address and/or mobile number, subject to communication service availability.

Sign in to your AURA account and open the Orders or Order Details section to view your order status and available tracking information.

Tracking information becomes available after your order is dispatched and the applicable tracking information is received from the delivery service

If your order is delayed beyond the expected delivery period, please contact AURA Customer Support with your order number.

AURA provides delivery across serviceable locations in India. Delivery availability depends on the serviceability of the destination PIN code.

Enter your PIN code on the applicable product or checkout section. The system will indicate whether delivery is available to your location.

The estimated delivery timeline is displayed during the applicable ordering or checkout process and may depend on the destination, order processing and delivery service. Please refer to AURA's current Shipping Policy for applicable delivery terms.

If shipping charges apply to your order, the applicable charges will be displayed before you complete your purchase.

Please contact AURA Customer Support immediately if you need to correct your delivery address. An address change may not be possible after the order has been processed or dispatched.

No. A single order can have one delivery address. If you require delivery to different addresses, please place separate orders.

Available payment methods may include Credit Card, Debit Card, UPI, Internet Banking and Cash on Delivery, where available. The payment options displayed at checkout are the applicable options for your order.

AURA uses available payment-processing services to process online payments. For your security, never share your OTP, UPI PIN, CVV, password or banking credentials with anyone

The payment method generally cannot be changed after an order has been successfully placed.

If your payment has been deducted but your order is not confirmed, please contact AURA Customer Support and provide the relevant transaction details. The payment status will be verified and handled according to the applicable payment and refund process.

Eligible products may be returned subject to the conditions, eligibility requirements and timelines specified in AURA's current Cancellation, Returns & Refund Policy.

No. Return eligibility may depend on the product and the applicable policy conditions. Please check the applicable return conditions before placing an order.

The product must meet the return conditions specified in AURA's current policy. Where applicable, the product should be unused and returned with its original tags, packaging and applicable accessories.

Please contact AURA Customer Support as soon as possible after receiving your order. Keep the product, original packaging, tags and order information available. AURA may request photographs or other information to verify the issue.

Return eligibility depends on the product and the applicable conditions of AURA's current Cancellation, Returns & Refund Policy.

Exchange eligibility, where applicable, is subject to the product and the conditions specified in AURA's current Cancellation, Returns & Refund Policy.

Once an eligible return or refund has been approved and the applicable process has been completed, the refund will be processed according to AURA's current policy and the applicable payment method.

The time required for a refund to reflect may depend on AURA's processing timeline and the payment or banking service provider. Please refer to AURA's current Cancellation, Returns & Refund Policy for the applicable refund process.

If AURA is unable to fulfil an applicable prepaid order, the eligible amount will be handled according to AURA's current payment and refund policy.

AURA focuses on fabric selection, printing, stitching, finishing and applicable quality checks before products are made available to customers.

Please contact AURA Customer Support with your order details and explain the issue. Our team will guide you through the applicable process.

Customers should download and use the official AURA Android App from the official app distribution source provided by AURA.

Download the AURA Android App only through the official app-distribution link provided by AURA. Avoid unofficial APK files and third-party download sources.

Yes. You can sign in using your AURA account credentials and access supported account and order features.

Product availability may vary between the website and App depending on inventory, availability and operational factors.

No. For your security, download the AURA Android App only from the official source provided by AURA.

Make sure you are using the latest official version of the App and have a stable internet connection. If the issue continues, please contact AURA Customer Support with details of the problem.

No. Never share your OTP with anyone claiming to represent AURA.

No. Use only the payment methods provided through the official AURA website or official Android App.

No. AURA will never ask you to share your UPI PIN, CVV, password or confidential banking credentials.

The official AURA website is www.theauraonline.com. Be cautious of websites, domains, social media accounts or individuals falsely claiming to represent AURA.

Do not share personal, login or banking information and do not make any unauthorised payment. Contact AURA through the official support details listed on our website.

You can contact AURA through the official contact details provided on the website.

Email: support@theauraonline.com
Customer Support: +91 7024395929

For order-related assistance, please keep your order number available.

We value customer feedback and suggestions. You can contact AURA Customer Support using the official contact details available on our website.

The latest AURA policies are available on the official website, including the Payment Policy, Shipping Policy, Cancellation, Returns & Refund Policy, Terms of Use and Privacy Policy.

The applicable AURA policy and the terms displayed at the time of purchase will prevail over general information provided in this FAQ.

Product availability, pricing, payment methods, delivery timelines, cancellation, return, exchange and refund conditions may vary depending on the product, order, location and applicable policy.

For the most current information, customers should refer to the relevant AURA policy available on the official website.

AURA – Dress To Impress
Designed with purpose. Made with care.